Appleton Harbor Gourmet Tea

By Email:
Please Note: emails are answered in the order they are received, within 2-3 business days.
sales@harbortea.com

E-commerce, or electronic commerce, is the conducting of business communication and transactions over networks and through computers. Shopping with us is safe.

We encrypt Internet transmissions to safeguard your name, address and credit card number. Because we appreciate your patronage and respect your privacy, we protect your personal information. Under no circumstances will we share this privileged information with third parties.

E-commerce - About Security

WE HAVE TAKEN GREAT PAINS to ensure that private information is processed securely. Here’s how we do it. As soon as you provide private or secure information, we immediately connect you to our secure server. Your data is then encrypted using SSL (secure socket layer), a system supported by all Web browsers and in widespread use today. We use the digital certificate GEO TRUST, one of the largest certificate authorities on the Internet. The encrypted data looks something like this: ",__ˆ/d_ÿÿ/d_˜/d__€_€_"

Each year, millions of transactions are safely processed over the Internet. Compared to other retail channels like mail order or storefront, Internet transactions are the safest. It is far easier to steal credit card information from receipt carbons or tapped telephones than to successfully intercept and decode encrypted transactions. A word of advice: It is a good idea to monitor credit card transactions through your month end statement. Immediately advise your credit company of any unauthorized transactions. Most companies cover all of the unauthorized charges; others limit your liability. Under the Fair Credit Billing Act, your credit company cannot hold you liable for more than $50 in fraudulent charges.

Website and Phone:
We accept all Major Credit Cards. You can either order online through our secure website or call us at 615-824-1305 or toll free 1-800-652-5258.

Please fill out our order form and send it along with a check or money order to:

Appleton Harbor Gourmet Tea
ATTN: Mail Order Dept.
105 East Harbor
Hendersonville, TN 37075

*Remember to include shipping costs when sending a mail order.
To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.

To check on the status of your order please email us at support@harbortea.com or call us toll free 1-800-652-5258.

Please Note: emails are answered in the order they are received, within 2-3 business days.

There is no tax on tea. Teapots, Tea Treats, Tea Ware, and Tea Accessories are subject to sales tax in the State of Tennesse.

3-7 Day Ground - USA Only
Total Price $ Range	Ship Cost $
$0.00 - $50.00	$6.50



$50.01 - And Up	$0.00
3-5 Day Ground - Canada Only
Total Price $ Range	Ship Cost $
0.00 - 100.00	10.00
100.01 - And Up	0.00

Proof read your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service. Appleton Harbor also reserves the right to change your shipping method to USPS Priority Mail at our discretion.

If your address is invalid and any correction needs to be made by Appleton Harbor or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.

Shipping Times

Most orders usually ship by the end of the next business day. Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM CST (Central Standard Time) for items in stock. Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM CST will ship the following Monday.

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.

If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. Please proof read your order before finalizing.

WASHING OR DEFACING ANY ITEM PURCHASED FROM APPLETON HARBOR AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE

DEFECTS: Defective items must be reported within 14 days of receipt. Appleton Harbor will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Appleton Harbor will not be liable for defective items NOT reported within the 14 day policy.
Food products and candy are not returnable. Opened tea is not returnable.
You can return unused goods within 30 days of receipt for any reason (defects must be returned in 14 days). We will credit you the full amount of the goods value but not the shipping charges.
Return Shipping Address:
Please ship all products to our warehouse.

Appleton Harbor Gourmet Tea
105 East Harbor
Hendersonville, TN 37075

Our products carry a 30-day money back guarantee. If you are not completely satisfied, contact us for return instructions. And because we don't want even one unsatisfied customer, if your 30 days is up, contact us anyway. Tell us what you'd like and we'll work something out.

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Appleton Harbor reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Special Tea Orders:
If, we don't have a particular tea you're looking for, give us a call at 1-800-675-5258 or E-Mail Us, and we'll do our best to find it for you. When we find it, we'll call or e-mail you before we order the tea; tell you how much it'll be, an estimated delivery date, and to confirm that you still want it. Price: FREE for the search, regular price for the tea once we find it.

Local Office Tea Service:
Similar to the "Office Coffee Service" offered by coffee suppliers. We'll supply you with teas, brewing supplies and anything else you need. If you're not sure what teas to get, we can start you off with a sampler assortment and see which ones are the most popular with your staff. We'll stop by at least once a week to check and replenish your supplies.
("Local" means anywhere within a 30 mile radius of the Metro Nashville Davidson County Area)
Price varies based on types and quantities of tea and equipment ordered.
Please give us a call at 1-800-675-5258 E-Mail Us for a quote.

Tea Gift Baskets:
We can assemble a custom basket containing teas, teapots, cups and accessories. Just tell us what you want (or let us suggest various items) and we'll do the rest. “Instant Solution” for you! We can ship the gift basket to you or directly to the recipient. Free Delivery in the Metro Nashville Davidson County Area with purchase over $50.00. Price varies based on types and quantities of tea and other items ordered. Please give us a call at 1-800-675-5258 E-Mail Us for a quote.

Customer Service